Refund policy

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At LBD Athleisure, we take pride in delivering premium-quality athleisure wear. If you're not completely satisfied with your purchase, we're here to help in accordance with the Consumer Protection Act, 2008 (South Africa).

1. Your Right to Return

You may return eligible items within 14 days of receiving your order if you have changed your mind, provided the item:

  • Is unworn, unwashed and unused.
  • Has all original tags attached.
  • Is returned in its original packaging.
  • Is in a resalable condition, free from stains, perfume, deodorant, makeup, pet hair or damage.

Please note that customers are responsible for return shipping costs for change-of-mind returns.

2. Faulty, Damaged or Incorrect Items

If your order arrives damaged, defective or incorrect, please notify us within 48 hours of delivery by emailing support@lbdathleisure.co.za with:

  • Your order number.
  • A description of the issue.
  • Clear photographs of the item and packaging.

If the product is confirmed to be faulty, damaged or incorrectly supplied, LBD Athleisure will cover the return shipping costs and provide one of the following:

  • A replacement item (subject to stock availability).
  • A repair (where applicable).
  • A full refund.

These rights are in addition to your statutory rights under the Consumer Protection Act.

3. Exchanges

We gladly exchange items for a different size or colour, subject to stock availability.

If your preferred replacement is unavailable, you may choose either:

  • Store credit.
  • A refund (where applicable).

4. Items That Cannot Be Returned

For hygiene and quality assurance reasons, we cannot accept returns on:

  • Worn or washed garments.
  • Items without original tags.
  • Sale or clearance items marked Final Sale.
  • Gift cards.
  • Personalised or customised products.
  • Accessories that cannot be resold for hygiene reasons unless they are faulty.

5. Refund Processing

Once your return has been received and inspected, we will notify you of the outcome.

Approved refunds will be processed to your original payment method within 5–10 business days. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

Original delivery charges are non-refundable unless the return is due to our error or a faulty product.

6. Return Shipping

Customers are responsible for return shipping costs unless:

  • The incorrect item was supplied.
  • The product is faulty.
  • The item was damaged before delivery.

We recommend using a tracked courier service, as LBD Athleisure cannot be responsible for returns lost or damaged during transit.

7. How to Request a Return

To initiate a return, please email:

support@luxurydesign.co.za

Include:

  • Full name.
  • Order number.
  • Reason for the return.
  • Photographs (if applicable).

Our customer care team will respond with return instructions within 2 business days.

8. Contact Us

LBD Athleisure

Email: support@luxurydesign.co.za

Website: www.lbdathleisure.com

We are committed to providing exceptional customer service and ensuring your shopping experience with LBD Athleisure is seamless from purchase to delivery.