Returns & Exchanges

Not quite right? We're here to help. Here's how returns and exchanges work at LBD Athleisure.

At a glance

  • 14 days from delivery to return an item if you've changed your mind
  • Exchanges for a different size or colour, subject to stock
  • 48 hours from delivery to let us know about a faulty, damaged or incorrect item
  • 5–10 business days for approved refunds to reach your original payment method

How to return or exchange

  1. Check your item is eligible. It must be unworn, unwashed and unused, with all original tags attached, in its original packaging, and free from stains, perfume, deodorant, makeup, pet hair or damage.
  2. Email us within 14 days of delivery at support@luxurydesign.co.za with your full name, order number, the reason for your return, and photos if applicable. For an exchange, tell us the size or colour you'd like instead.
  3. Wait for your return instructions. Our customer care team will reply within 2 business days.
  4. Send your item back. For change-of-mind returns, return shipping is at your cost. We recommend a tracked courier, as we can't be responsible for returns lost or damaged in transit.
  5. We inspect and update you. Approved refunds go back to your original payment method within 5–10 business days (your bank may take a little longer). Exchanges are sent subject to stock; if your choice is unavailable, you can choose store credit or a refund.

Faulty, damaged or incorrect items

If your order arrives damaged, defective or incorrect, email support@luxurydesign.co.za within 48 hours of delivery with your order number, a description of the issue, and clear photos of the item and packaging. If confirmed, we cover the return shipping and offer a replacement (subject to stock), a repair where applicable, or a full refund. These rights are in addition to your rights under the Consumer Protection Act, 2008.

Items we can't accept back

  • Worn or washed garments
  • Items without original tags
  • Sale or clearance items marked Final Sale
  • Gift cards
  • Personalised or customised products
  • Accessories that can't be resold for hygiene reasons, unless faulty

Good to know

  • Original delivery charges are non-refundable unless the return is due to our error or a faulty product.
  • Not sure about your size? Check the size guide on each product page before you order.

Read our full Refund Policy.